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您的位置:首頁 > 集團新聞 > 基層動態
供電公司當好“電小二”助力“開門紅”
發布時間:2022-02-21      信息來源:      發布人:huiwei      點擊:

今年以來,供電工程分公司緊緊圍繞集團公司黨委工作會議精神,以開局即決戰、開門即沖刺的奮斗姿態,踔厲奮發、勇毅前行,堅決抓好供電服務質量和運維管理,確保實現“開門紅”“開局穩”。

堅持“你用電,我用心”的服務理念,開展貼心、暖心、耐心、熱心、細心“五心”特色服務。貼心,即制作用電服務卡,開展用電服務六項承諾,讓客戶用電過程中遇到困難有處可問、有人可找;暖心,即主動上門為客戶服務,組織“鹽電先鋒”黨員服務隊深入居民用戶現場,宣傳“安全用電知識”,義務講解如何正確使用電器等設施,宣傳防火防煤氣中毒等生活知識,指導養殖戶規范用電,消除安全隱患。耐心,即學會換位思考,把客戶的事當作自己的事。熱心,即為孤寡老人、行動不便的用戶提供上門服務,義務幫他們檢修線路,切實解決居民用電困難。細心,即收集客戶意見及建議,不斷優化改進服務工作,讓客戶用上滿意電、舒心電。同時,全面搶抓電改新機遇,主動加強集團內外部協調,深入轄區內外部企業,就企業內部定期巡視檢查、過載線路排查治理、預防性試驗、保障線路設備安全等事項提供運維保障服務進行商討,目前已經與四家單位達成意向性溝通。


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